Consultation Hours

Monday - Saturday: 9:00am to 12:00 noon(Available hours vary according to speciality and day. Please call in advance.)
Monday : Ophthalmology 2:00pm to 4:30pm only, and unavailable on Saturday)
(Reception hours: 8:00am to 11:00am or 12:00 noon )
We provide out-of-hours medical care (Surgery, Internal Medicine) in the afternoon. Therefore, out-of-hours medical examinations may not be performed by a specialist. Out-of-hours medical care is for first aid only.

Closed on Sundays, National Holidays and New Year (Dec 30~Jan 3)

About treatment

Our hospital does not have Pediatrics, Obstetrics and Gynecology, Otorhinolaryngology(ENT), or Psychiatry departments. Patients with a body temperature of 37.0°C or higher may need to take a coronavirus test (approximately ¥40,000) depending on the doctor's decision.

Regarding treatment

Please be advised that the order of your consultation may change due to emergency situations.

About referral letters

The allocation of functions and services is coordinated between hospitals and local clinics according to government law. Patients with common symptoms are asked primarily to visit local clinics. First visit patients without referral letters from other clinics or hospitals are asked to pay 7,700 yen as a First Visiting Fee.

From reception to consultation

1.Reception

First please go to counter number ③ and fill in the documents necessary for your consultation. Remember to write details of any medicine you are taking. Please bring personal identity documents with you (e.g. passport, Japanese Health Insurance Card/My Number Card).

2.Consultation

Please wait until you are called. After your consultation, please hand in your documents at counter number ② and receive a new number card for the payment.

3.Payment

When it is your turn, please complete your payment at counter number ① or at the automated paying machine.

About payment

If you do not have Japanese medical insurance, you will have to pay the full amount of your medical expenses.
In cases where we receive notification ensuring insurance coverage from your insurance company, we will bill the insurance company.

Issuing of medical certificates and other documents

If you need medical certification, please notify the staff at the time of reception. If you need medical certification or other documents to hand in to your insurance company using their designated format, please understand that ample time will be necessary.
We do not issue medical certificates by E-mail or by post overseas. Also, medical certificates may not be issued after hours or on holidays.

About credit cards and mobile payment

Before admission

Please visit the Patient Support Center when your admission date is fixed.

On the Day of admission

Please go to the Patient Support Center when you arrive at the hospital.

1.Things to prepare

2.Payment

Monthly invoices will be issued and handed to you around the 10th of the following month. Please pay at counter ①. When you are discharged from the hospital, we will issue and hand you an invoice.

3.About Private Rooms

About credit cards and mobile payment

Information about how to spend your day at the hospital

1.Visiting Hours

ICU : 12:00 noon to 1:00pm, 5:00pm to 7:00pm
General Wards, SCU, HCU : 2:00pm to 8:00pm (weekdays), 11:00am to 8:00pm (Sunday/National Holidays)

2.Wake-up time, lights-out time

Wake-up time: 6:00am
Lights-out time: 10:00pm

3.Meal times

Meal times are 8:00am, 12:00 noon, 6:00pm

4.Changing sheets and laundry

Sheets will be changed regularly, but will be changed when dirty. Please let the nurse know.
Coin laundry machines are available on each floor. (Notes: available until 9:00 pm. Laundry services are also available. Please contact the nurse.)

5.Amenities

You can use the televisions by purchasing a prepaid card. Cards can be obtained from TV card vendor machines on each floor, located near the public telephone booth(1,000 yen per card, for 20 hours viewing).
Refrigerators are not available in patients' rooms (except for rooms with two beds and private rooms).
Refunds for the unused units of prepaid cards can be settled using the fare adjustment machines located in front of the Reception on the first floor.

6.Floor Guide

Available hours

Our hospital is prepared to receive patients 24 hours a day, 365 days a year. We are prepared to respond to emergency surgeries promptly and contribute to emergency care in Kyoto.

Departments

Internal Medicine, Surgery, Cardiology, Cardiovascular Surgery, Neurosurgery.

Emergency care at our hospital

Takeda Hospital places emphasis on first-aid and lifesaving. Equipped with ICU, CCU and SCU, the hospital is able to provide complete physical care 24 hours a day, including respiratory care, cardiovascular care of patients with severe symptoms and emergency diseases. There are 4 surgery rooms and also emergency surgery rooms with staff available for emergency situations.
Every year we provide emergency care to approximately 5,000 patients arriving by ambulance, with 10% of the patients treated having cardiovascular problems or heart diseases.

On-site Medical Interpreters

The International Medical Support Center is available Monday to Saturday from 8:30am to 5:00pm.
Medical Interpreters speak English, Chinese and Korean.

Multi-lingual interpreting service available

In order to enable foreign language support 24 hours a day, our hospital uses the “Melon” interpreting service. “Melon” is based on iPads and provides real-time interpreting via voice communication in 20 languages. We use this tool to facilitate communication between foreign patients and staff, and so improve our service.